Module: 03 Lean Management
Section: 03 Behavior Management
Course Description:
The third section in the management module focuses on identifying and visualizing the causes of bad behaviors. The module covers tools to help move beyond the road block of 'people problems' and understand how team member behavior can be modified and improved in sustainable ways through process changes.
Material covered in this section:
What is behavior?
Managing behavior
Proper environment
Manage objectively
What causes behavior?
How to change behavior?
Behavior modification summary
The main goal of this section is to encourage thinking about ‘people problems’ and ‘attitude problems’ in new ways. Learn how to determine why behaviors happen (the root cause), how the appropriate process changes encourage good behaviors and diminish bad ones, and how to sustain behavior improvements in the long term.
Downloads available at www.conceptsoflean.com